• Working for a data technology company in Canary Wharf
• Permanent Position

About Our Client

My client is a fast growing data technology company based in Canary Wharf. They were founded 5 years ago and have doubled in size each year.

They are now looking to hire a Customer Service Advisor to become a Credit Controller and join their team on a permanent basis.

This is an excellent opportunity for someone with up to 12 months experience in customer service to work in a growing company and learn new skills.

My client require someone with good customer service skills who is confident communicating with clients on the telephone and following up on unpaid invoices.

Sector: Technology & Telecommunications

Job Description

Customer Service Advisor, London

The duties for a Credit Controller include:

• Chasing outstanding debt
• Allocating customer cash from invoice discount provider/ customer remittances and ensure that they are allocated correctly on the customer account
• Checking if correct bank details have been used to pay debt. Then repost to correct account
• Checking that correct accounts have been uploaded to Invoice Discounter
• Ensure that any customer deposits (payments in advance) are allocated to the correct account
• Ensure that customer deposits are subsequently allocated to the correct invoice

• Opening customer accounts/ maintain account details if any changes (new address, Email contact etc)
• Run Creditsafe reports for new customers or customers where increased credit is required
• Applications to process for CMR (Current Credit Insurer) to approve credit for new accounts/ raising limits for existing accounts/ reporting late debtors to CMR
• Maintain the CMR buyer listings & ensure that correct credit limits are applied within Netsuite
• Monitor Accounts with Discretionary Limits to ensure that we remain compliant with CMR policies
• Provide Information to Financial Controller for weekly Exposure Report
• Inform Sales & liaise with Sales operations on customers who are on watch.
• Advise Sales and Customer service if credit limit is withdrawn or reduced by CMR and manage reporting of aged debt to credit insurer to ensure Titan receive their insured cover for any debtor losses
• Company card reconciliations
• Issue Mid-Month & Month End statements to Customers
• Pro-Actively chase Customers for payment & Date commitments.
• Manage Customer Queries
• Re-send Customer Invoices & credit notes if missing
• Ensure that the credit control contact and wider customer account record is maintained

The Successful Applicant

The successful candidate must have some exposure to Customer Service who would be interested in pursuing a new career.

This is a great opportunity for someone who is looking to gain experience in a Credit Control role.

What's on Offer

The successful candidate will be paid £24,000 - £26,000 depending on experience. In addition to this there is a quarterly bonus of 10%, provided targets are hit.

The company provides additional benefits.

For those who want to be part of the team there are plenty of company social events to build the company culture and values.