Job Description

Customer Service Administrator

Our Agriculture department audit and certify around 35,000 farms each year against a number of scheme owner standards. We pride ourselves on our customer service and our integrity. We’re growing fast, and that’s where you come in.

To further ensure and grow our Supply Chain/Agriculture business, we are currently looking for an Customer Service Administrator to join our team. This role will involve providing administrative support and delivering great customer service to new and existing customers, ensuring quality documentation, and professional communications in a timely and friendly manner.

What you will be doing:

• Assisting with customer queries via email and phone
• Supporting new and existing customers with applications, guiding them through the process
• Issuing certificates to customers
• Providing administrative help on production of reports and loading onto IT systems
• Gathering relevant information from customers to load onto IT systems
• Maintaining and updating databases

The candidate we are looking for:

• Previous administrative experience
• Customer focused taking pride in delivering great customer service
• Happy to help people both internally and externally - Flexible and adaptable
• Calm and confident approach when dealing with challenging situations and customers
• A high level of accuracy and attention to detail
• A methodical and logical approach with good problem-solving skills
• Good interpersonal skills with an ability to work on own initiative
• The ability to plan work and meet deadlines

What NSF can offer you:

You will be joining a great team of hard-working individuals who will quickly help you to become one of them. You will be given the opportunity to lead on certain projects and thus the chance to prove your ability to progress up the career ladder in this global company.

With a dedicated technical manager in your area, and their capacity to impart knowledge, your knowledge of food production in the UK will be greatly enhanced.

For more information on what NSF can offer you, please watch

https://www.youtube.com/watch?v=0l5_OszUbIg

Apply now! Reach out to us by sending your CV and motivation letter in English. Looking forward to talking to you soon!

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Work Location: Hybrid remote in Witney, OX29 8SJ

Reference ID: Food.492

Similar Jobs