Working Hours:

2 week shift rotation.

Week 1 - Monday-Friday, 8am-4:30pm

Week 2 - Monday-Thursday, 11am-8pm. Friday 9:30am-6pm.

Working every 2nd Saturday, 9am-2pm.

Responsibilities:

• Mixture of inbound and outbound calls
• Provide customers with accurate and consistent information to reduce unnecessary contact and ensure excellent customer service
• Knowledge Management - keeping up to date with processes, rules and products
• Identify, handle and resolve customer complaints
• Drive collections of outstanding payments through negotiation
• Ensure quality of customer conversations in line with Policies and Quality assessment standards.

About You:

• Experience of working in a call centre environment and dealing with high volume calls
• Strong attention to detail
• Excellent communication skills
• Ability to work collaboratively as part of a team or independently
• Prior experience with systems, in particular Microsoft Office.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.