The successful candidate will work to onboard new clients and prospects, provide training on market leading products and maintain the exceptional levels of ongoing support for which the company is renowned.

In addition to supporting existing clients the customer service representative will need to collaborate with colleagues around the world as a client advocate and deliver on strategic projects to meet customer and business initiatives.

In this role, you will be a part of the team that supports our clients in their usage of the Moody’s Analytics Know Your Customer Solutions. This is an opportunity to develop your career in Financial Services by using of Know Your Customer (KYC) world-class software. You will obtain a broad knowledge of (KYC) guidelines and regulations around identity verification, suitability, and risks involved with maintaining a business relationship with a customer.

Roles and Responsibilities:

• Maintain strong relationships with clients by providing exceptional support
• Address product, data and technical questions via email and phone for KYC products
• Investigate root cause of issues and share findings with product and technology teams
• Onboard new clients, completing account configuration and training
• Deliver training on KYC’s suite of products for clients and prospects via webinar
• Collaborate with data, technology, product and operations teams to resolve issues and eliminate client pain points and inefficiencies,
• Share knowledge and customer feedback with stakeholders including product and technology to identify product enhancements and performance enhancement opportunities
• Provide in-depth education and assistance on product features, functionality and the product technical architecture.
• Support clients on the use of our industry leading KYC products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person.
• Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Research, etc.
• Provide constructive feedback to the sales and training groups regarding client needs and opportunities.
• Identify, capture, and channel client feedback on product features and functionality to our Product Managers.

• 3 years of work experience in a service-based B2B environment
• Strong technical problem solving skills
• Ability to adapt to constantly changing product developments and become a “go-to” person for customers and colleagues
• Positive attitude with a passion for delivering exceptional service
• Demonstrate exceptional presentation skills and professional etiquette when interfacing with customers
• The drive to be part of a winning team
• Excellent verbal and written communication
• High level of accuracy and attention to detail
• Effective time manager who can prioritize and organize work independently
• Able to work under pressure in a fast-paced environment and maintain sense of humour
• Self-starter with a solid ability to work independently as well as with a team.
• Experience working with Microsoft products, specifically Outlook, PowerPoint and Excel

We have the most extensive company and corporate structure information combined with sanctions and other adverse data on third parties, and the individuals behind them. Our customers range from the biggest global banks to small start-up fintechs and our data helps to minimize their reputational risk exposure. We are a team made up of dedicated sales and marketing professionals as well as experts in technology and product strategy who are all passionate about understanding our customers’ business needs

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity