We are currently recruiting for multiple positions within our Customer Care Team. We are looking for passionate individuals to join us, who enjoy communicating and supporting people.
Working hours Monday - Friday 9am- 5pm - 37.5 hours per week.
DUTIES
This role requires someone who is passionate about providing outstanding customer care to our learners and employers. You will be responsible for receiving and responding to all inbound enquiries from customers and will involve you working collaboratively with other teams to provide a timely resolution to the customers enquiry.
- Respond to and deal with all inbound enquiries from learners by investigating and responding to the enquiry timely.
- Ensure that all learners receive a first class after care service.
- Be able to provide appropriate solutions to learners to enable them to complete their course.
- Be responsible for ensuring you have accurate and up to date business knowledge, to be able to respond to learner queries.
- Provide daily updates to your team leader regarding performance against set key performance indicators.
- Ensure that all learner records are maintained timely and accurately providing a robust audit trail.
- Ensure that all correspondence to customers is professional and provides a positive image of LCG.
- Be adaptable by support colleagues within the team during peak times.
- Conduct your role in line with the company values and expected behaviours.
- Implement and comply with the Safeguarding and Health and Safety Policies.
- Ensure the maintenance of confidentially and professionalism at all time.
- Promote equal opportunities and recognition of diversity throughout the company.
- You’ll need these important qualities:
- Ability to work under pressure
- Good communication skills both verbally and written
- Capable of identifying and solve problems and priorities own workload
- Basic knowledge of Word, Outlook and PowerPoint. Good knowledge of Excel including basic formulas.
- An excellent telephone manner
- Previous experience of dealing with incoming calls from customer
- Confident speaker
- Good listening skills
- To be accurate with excellent attention to detail
- To be methodical in your approach
It is essential that you have an excellent telephone manner for this role and have previous customer service experience.
We offer a full induction and training package to our new staff so you very quickly feel part of the team.
EQUAL OPPORTUNITIES
You’re unique – and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t just take our word for it though! Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all:
- Disability Confident Employer
- Armed Forces Covenant Silver
- Domestic Abuse Covenant
- Durham Enable
- Care Leaver Covenant
PURPLE PERKS
26 days annual leave + Bank Holidays
We understand the gift of time, whether it’s to see your loved ones or just spending time doing the things you love. That’s why in addition to your basic allowance of 26 days your annual leave allowance can rise to as much as 44 days per annum (inclusive of BH) because of these amazing extra leave perks:
Buy & Sell | You can buy sell up to an extra 5 days annual leave each year
2YRS Service | Staff who have 2YRS service received an extra 2 days annual leave
5YRS Service | Staff who have 5YRS service receive a further 2 days annual leave
10YRS Service | Staff who have 10YRS service receive a further 1 days annual leave
We have a huge range of perks which you can look at here
HEAD OFFICE PERKS
We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.
- Electric Car charging points
- Free fruit, Coffee and Tea
- Onsite Shower
- Prayer room on request or list of nearest available places of worship
If you would like to discuss this role in more detail or need support in applying for this role, please contact our recruitment team on 01388 777129 or Workforus@Learningcurvegroup.co.uk
Working Flexibly
If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.