Job Description

An exciting opportunity has arisen to join and support the administrative team within the Gastro and endoscopy department based in Aintree, Liverpool University Hospital NHS Foundation Trust.

You will be joining a welcoming and friendly team, helping to provide an effective administrative service.

The post holder will have responsibility to undertake a full range of duties as Clerical Officer and be able to work both independently and as part of a team.

Deal with patient equiries both face-to-face and over the telephone. This may involve dealing with people who are upset, worried or acting aggressively.

Checking patients demographic details and updating as necessary.

Arrange interpreters for patients as necessary.

Liaise with GP practices/other hospitals to obtain information as required.

Provide clerical support for inpatient lists.

Undertake any training activity to ensure policies and procedures are understood, and to develop within the role as required.

Ensure patients are booked in accordingly outcomed on appointment system correctly.

Re-book or discharge patients. Ensure that all DNA’s are correctly marked and followed up.

Maintain good communications and relationships with patients/relatives and carers, general public and all disciplines of staff.

Further details can be seen within the Job Description attached.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here

https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:
Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

The post holder will have responsibility to undertake a full range of duties as Clerical Officer and be able to work both independently and as part of a team.

Deal with patient equiries both face-to-face and over the telephone. This may involve dealing with people who are upset, worried or acting aggressively.

Checking patients demographic details and updating as necessary

Arrange interpreters for patients as necessary

Liaise with GP practices/other hospitals to obtain information as required.

Provide clerical support for inpatient lists

Undertake any training activity to ensure policies and procedures are understood, and to develop within the role as required.

Ensure patients are booked in accordingly outcomed on appointment system correctly.

Re-book or discharge patients. Ensure that all DNA’s are correctly marked and followed up.

Maintain good communications and relationships with patients/relatives and carers, general public and all disciplines of staff.

Further details can be seen within the Job Description attached.

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