Blue Arrow is currently recruiting for a Willis Towers Watson Contact Centre Agents in Redhill area.

JOB LOCATION:
Office based in Redhill- Parking available onsite

HOURS: Full time 37 hrs p/w (9 -5 Monday to Friday)
Start ASAP
Temp to perm

PAY RATE PAYE: £12.50 p/h

INTERVIEW PROCESS: Face to Face - Redhill Office

The role is Temp to Perm dependant on performance in the first 12 weeks

Benefits for you:

• Weekly pay
• Auto enrllment into pension scheme
• Accrued holiday hours
• WTW Star of the Quarter
• Quarterly Team Events
• On the spot reward scheme

The Role:

Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

Performance Objectives:

• Forward on escalated calls in the correct manner
• Maintain and develop knowledge of pension schemes

People

• Provide support to the administration team
• Support team members during busy periods
• Work as part of an effective team

Clients

• Answer the phones and respond to members queries to set service standards
• Provide an efficient, professional service to meet all client/members' needs and to promote the brand
• Communicate with members via email
• Make outbound calls when required

Financial

• Hit individual (KPI of 50 calls per day) and team targets
• Ensure timely completion of timesheets

Essential

• Pass at C or above for Maths and English Language at GCSE or equivalent
• Able to work to a high level of accuracy
• Able to work well under pressure and meet targets
• Interpersonal skills to include good written and verbal communication
• Computer literate
• Excellent customer service skills and a positive, customer focused attitude.

A highly competitive pay structure
Up to 33 days holiday
Flexible working - Hybrid
A contributory pension scheme
Ongoing training and career development
Employee recognition scheme

The Next Stage
If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you as soon as possible. We please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible.