Business Support Job at Michael Page, London

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Job Description

  • An opportunity to join a major organisation wide HR transformation at a major In
  • Must have experience delivering SuccessFactors transformation as a Business Anal

About Our Client

A major international bank based in London.

Job Description

SuccessFactors Business Analyst/Testing support role:


  • Updated process taxonomy describing all in scope HR processes, outlining those that are impacted by the EC implementation on existing modules.
  • Provide a description of impacts outside of EC. Indicate which processes are out of scope.
  • Facilitating and documenting design and requirements outputs:
  • Operating Model design including:
  • Workflow impacts, Event Notifications and integrations - Review how Employee Central impacts other SF modules the bank has (LMS, PMGM, Recruitment, Comp) and impacts on the flow of work in HR.
  • Employee experience principles - Used the developed employee experience principles to guide the process and technology design during the design phase.
  • Service delivery principles - Design how the HR TOM should work, building on the principles for HRSS, HRBP and COE that the bank have already defined. As part of this, identify services and processes that can be harmonised across countries and delivered from a central service centre.
  • Journey Design - create journey designs for 'core' processes such as mover, leaver and life events.
  • Key design decisions
  • Facilitate discussion and document outcomes regarding the functional requirements for the integration of existing modules (ONB 1.0 to ONB 2.0, Comp, LMS & Recruitment to EC)
  • Develop a position paper for each Key Design Decision agreed for completion during Foundation. Each position paper will outline the problem statement, decision options, dependencies, benefits and costs, impacts and recommended options.
  • Business Requirements
  • Proactively communicate and collaborate with business stakeholders and IT teams to analyse information needs and functional requirements and deliver the Functional and Non-Functional requirements through well written business requirements documents for those areas of responsibility.
  • Consider the data and determine what the business needs to retain and use
  • Requirements to be added into the Requirement Traceability Matrix and a subset of them issued as requirements to the system integrator.
  • Proactively communicate and collaborate with business stakeholders and IT teams to analyse information needs and functional requirements and deliver the Functional and Non-Functional requirements through well written business requirements documents
  • Lead or contribute to underlying business process discovery, analysis, reengineering and documentation. Matching process design with business goals, user stories/experience and functional capability
  • Drive and challenge business units on their assumptions of how they will successfully execute their plan
  • Solves organisational information problems and requirements through detailed analysis.
  • Highlight risks to the PM before they become issues so they can be tracked.

The Successful Applicant

SuccessFactors Business Analyst/Testing support experience:


  • Educated to degree level
  • Experience of 2 EC full life cycle project as a BA and ONB 2.0, RCM and RMK
  • Excellent verbal and written communication skills required, including a thorough understanding of how to interpret customer business needs and translate them into functional and non-functional requirements
  • Experience in HR processes and business analysis with SAP SuccessFactors catalogue of products (essential).
  • Able to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills (both written and verbal)
  • Experience of participating in deadline driven and/or systems project teams within Financial Services.
  • Proven ability to work collaboratively to gain agreement and resolve conflict
  • Must be able to take own initiative but also willing to support and take direction when working with a Project or Programme Manager
  • Resilient to work under pressure in order to meet deadlines.
  • Must be able to demonstrate flexibility to move between "big picture" thinking and handling detailed tactical information.
  • Able to work collaboratively in teams, ask good questions to rapidly understand complex systems and processes, analyse data and make recommendations based on evidence from the data.
  • Change Agent - Experience of working with teams to foster best practise and encourage new ways of working.
  • Strong customer services focus
  • Numerate, logical, organised, flexible and creative approach to problem solving
  • Natural intellectual curiosity and a good understanding of our business
  • Technical Writing - Experience of being a conduit between technical consultants and non - technical colleagues to translate requirements and solutions
  • Able to produce gap analysis/requirements, workflows and high-quality business requirement documents covering current and future state proposals.

What's on Offer

Up to £590 per day, inside IR35.

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