Job Description

The post holder will provide effective and efficient functioning of the safety and security systems within the reception control rooms.

Act as the first point of contact for all visitors and service users to the secure services as well as responding to all telephone enquiries appropriately, whilst portraying themselves in a manner, which positively reflects the values of the organisation and in a way, which will ensure that effective customer care exists with internal and external stakeholders.

The post holder will have (or be able to quickly gain) a working knowledge of local, BSMHFT and national policies and legislation, which govern current working practices within the reception control room.

Due to the reception control room being the central monitoring point for all of the security systems, as well as being the hub of communication both within the service and externally, it needs to be constantly fully functioning.

As a result of this the reception control room staff will be required to work a variety of shift patterns to cover the 24-hour time frame usually as part of a team, or as a lone worker with support from staff within the building.This will include the requirement to work at night and during unsocial hours at weekends and on bank holidays.

The post holder will need to undertake training and qualify as a first aider so as to provide 24-hour first aid coverage throughout the service.

Control Room Operator

An exciting and rewarding opportunity has arisen to work as part of the Secure and Complex Care Programme in the post of Control Room Operator Band 3 (£21,730 -23,177).

Description of Job and Essential Requirements

We are looking to appoint individuals to be part of the team providing the day-to-day operational functioning of our reception/control room. The post will be recruited to the Secure Services and will be located at Ardenleigh.

The successful candidate will be expected to work in a challenging and dynamic environment but will be supported throughout their career in the Trust, and will be provided with a comprehensive induction, and ongoing training.

We are looking for post holders who are enthusiastic, self- motivated and efficient who can work as part of a team or alone.

You will need to be able to work shifts throughout the 24-hour period including nights, weekends and bank holidays.

The Trust is actively seeking to recruit people who are underrepresented in the workforce. This includes people from minority groups and people who have experience of Mental Health or experience through caring.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.

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