At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

IT at Frasers Group is delivered by the in-house team who are passionate about what they do and are not dependent on outsourced organisations to deliver the core systems. We present an ideal opportunity for someone who is passionate about technology and wants to deliver the absolute best that they can and keep innovation at the forefront. There is a wealth of opportunity for training as well as on the job learning. We have a £5,000 per head annual training budget within IT, as well as bonus schemes including our Frasers Champion where 8 peer nominated winners earn double their monthly salary for their outstanding performance

Electronic Data Interchange is the computer-to-computer exchange of business documents in an electronic format between business partners. Essentially the techy way of saying going paperless! You can imagine for a £4bl turnover PLC, there are a huge amount of partners/suppliers who need ongoing support as we embark on our EDI journey.

We are currently looking for a customer focussed individual to join the EDI Team as a B2B Support Analyst - you will assist with the day to day running of the business for both external partners and internal teams including the Commercial and EDI Development team.

You will utilise business knowledge and be provided with training to help the team with ongoing tasks such as tickets and onboarding responsibilities. Communication skills are key as you will be building relationships across internal and external stakeholders- so being approachable and able to build rapport is crucial. In this role you will be required to work with internal and external contacts to resolve technical issues encountered by the EDI team.

• No prior experience needed – just strong communication skills, a passion for learning, and a desire to kick start a career in tech!
• A qualification in IT or related technologies is not essential however would be an advantage
• Experience working within a customer focused IT service department would be an advantage

An opportunity like this at Frasers is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits and take the team with you
• Own it and back yourself
• Don't hesitate and act with purpose
• Be commercial and customer-focused