The Service Manager (SM) is a key role for our business and the Operations Team. The SM is responsible for ensuring their Regional team provides safe, compliant, installation and maintenance of our clients Fire Safety Systems. The SM is required to ensure their branches perform to KPI levels which support activity, customer experience, financial metrics and internal measures. The SM will develop and deliver a motivated regional engineering team that work towards achieving Company Goals. All aspects of administration to support smooth operations must be demonstrated and all behaviours in support of our values will be evident throughout your employment.
Person Specification
Confident and self-aware with the ability to communicate professionally
Able to influence positively to gain effective outcomes
Able to maintain performance in stressful and challenging circumstances
Able to build and maintain long-term professional relationships both internally and externally
Able to identify solutions to suit internal and external customers
Produce high quality work ensuring recording and use of systems is accurate and BI is analysed and acted upon
Effective organisation to ensure priorities, goals and deadlines are achieved.
Responsibilities
Managing and coaching a team of engineers, setting goals and objectives, and making sure productivity and efficiency targets are achieved.
Ensuring you’re compliant with industry standards and internal procedures and all the servicing work that takes place in your region is completed correctly, competently and on time.
Daily smooth operations of your department and encourage success.
Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer.
Reviewing and analysing region KPI and financial reports, and motivating staff to exceed objectives.
Job Types: Full-time, Permanent
Salary: From £35,000.00 per year
Benefits:
Schedule:
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Work Location: On the road
You will be working with a dedicated support team, providing leadership, guidance and support to ensure they are equipped to provide excellent service to their
The on target earning potential for this role is 29,500 - 35,500 / annual salary based on a 39 hour contract - comprising a base salary of 26,000 - 32,000,
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