DUTIES

• Data Entry - Must have great attention to detail and strong Microsoft 365 office skills
• Organising of data on current systems used in the team.
• Developing and maintaining good strong relationships with external organisations.
• Identifying and promoting courses to learner and learner referral sources.
• Engaging with potential learners and providing them with accurate information, advice and guidance, along with keeping records of all of the above activities
• Carrying out initial assessment admin duties, supporting the learner through the enrolment process, ensuring eligibility for funding is confirmed.
• Identify individual learner support requirements and communicate to the relevant colleagues
• Maintaining the learner tracking details for each of the courses and effectively communicating with the relevant tutors and admin to collate all of this information
• Responding to client enquiries and providing support to their requirements
• Accurately and timely completion of all training & recruitment documentation
• Effectively communicating with other staff members about day to day activities
• Liaising and supporting tutors across the Access to HE diploma's with student 'check ins'.
• Support Access to HE students with enquiries when needed.
• Conduct your role in line with the company value and expected behaviours
• Promote equal opportunities and recognition of diversity throughout the company
• Comply with the Safeguarding, Prevent and Health and Safety Policies and to be vigilant to potential concerns and risks
• Ensure confidentially and professionalism at all times
• Deliver the company values

ESSENTIAL CRITERIA
We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply.

• You are self-motivated, open, engaging and resilient
• Substantial customer service skills
• Sales and marketing experience, including cold calling
• Strong admin skills, able to use Microsoft Teams efficiently and Microsoft 365 (including use of excel spreadsheets)
• Excellent communication at all levels
• Able to cope in a high pressured environment
• Ideally you will have provided some form of Information, Advice and Guidance within an Education/ Training sector to learners

EQUAL OPPORTUNITIES

You’re unique – and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t just take our word for it though! Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all:

• Disability Confident Employer
• Armed Forces Covenant Silver
• Domestic Abuse Covenant
• Durham Enable
• Care Leaver Covenant

PURPLE PERKS

26 days annual leave + Bank Holidays
We understand the gift of time, whether it’s to see your loved ones or just spending time doing the things you love. That’s why in addition to your basic allowance of 26 days your annual leave allowance can rise to as much as 44 days per annum (inclusive of BH) because of these amazing extra leave perks:

Buy & Sell | You can buy sell up to an extra 5 days annual leave each year
2YRS Service | Staff who have 2YRS service received an extra 2 days annual leave
5YRS Service | Staff who have 5YRS service receive a further 2 days annual leave
10YRS Service | Staff who have 10YRS service receive a further 1 days annual leave

We have a huge range of perks which you can look at here

HEAD OFFICE PERKS
We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.

• Electric Car charging points
• Free fruit, Coffee and Tea
• Onsite Shower
• Prayer room on request or list of nearest available places of worship

If you would like to discuss this role in more detail or need support in applying for this role, please contact our recruitment team on 01388 777129 or Workforus@Learningcurvegroup.co.uk

Working Flexibly
If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.

Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. If your role is applicable, the successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK. Depending on your role, we may also need to carry out a DBS check in addition to an adverse media / digital search.